General Terms and Conditions of Sale

Kicking Donkey – Last updated: 25/05/2026 | Version 1.0

Art. 1 – Information About the Seller

The website kickingdonkey.com (hereinafter the “Site”) is operated by:

• Company name: IMPRESA MALANDRINO
• Legal form: SNC (general partnership)
• Registered office: STRADA BASSA DE MAJ 282 – 43011 BUSSETO (PR), Italy
• VAT number: 02491190340
• Email address: kickingdonkeybags@gmail.com
• Phone: 347 5296416

Kicking Donkey is an e-commerce store specializing in the sale of bikepacking bags and bicycle accessories, shipping to Italy and to major European countries.

Art. 2 – Scope of Application

These General Terms and Conditions of Sale (hereinafter the “Terms”) govern every purchase contract concluded between Kicking Donkey, as Seller, and any natural or legal person (hereinafter the “Customer” or “Consumer”) who places an order through the Site.

Pursuant to Italian Legislative Decree 206/2005 (Consumer Code) and Legislative Decree 70/2003 (Electronic Commerce), these Terms apply exclusively to distance contracts concluded with end consumers (B2C) residing or domiciled in the European Union.

The Terms are available on the Site in a form that allows them to be stored and reproduced. The Customer is invited to save or print them before completing a purchase. Any conditions differing from those set out here will not apply unless agreed in writing between the parties.

Kicking Donkey reserves the right to update these Terms at any time. The version applicable to a given order is the one in force at the time the order is submitted.

Art. 3 – Products and Availability

Kicking Donkey sells handmade, made-to-measure bikepacking bags (frame bag, handlebar bag, seat bag, top tube bag, stem bag, and related accessories), as well as selected products and accessories from third-party brands.

The descriptions, images, and technical specifications of the products shown on the Site are provided for guidance only. Kicking Donkey strives for the highest accuracy, but cannot guarantee that the colors displayed on screen will exactly match the actual materials, due to variations between individual devices.

For custom or made-to-measure products (custom bikepacking bags), the specifications agreed upon at the time of order (color, dimensions, configuration) take precedence over any other generic description on the Site.

Product availability is updated in real time, but is not guaranteed until the order is confirmed by Kicking Donkey. In the event of unavailability after the order is placed, the Customer will be notified promptly and may choose between an alternative product, store credit, or a full refund of the amount paid.

Art. 4 – Prices

All prices shown on the Site are expressed in Euros (€) and include VAT for customers residing in Italy and the European Union, unless otherwise expressly stated.

Shipping costs are not included in the product price and are calculated and shown separately in the cart before the order is completed. For orders exceeding certain amount thresholds, Kicking Donkey may offer free shipping, as indicated in the Shipping section of the Site.

For customers residing outside the European Union, any customs duties, import taxes, or other fiscal charges applied in the destination country are the Customer’s sole responsibility.

Kicking Donkey reserves the right to change prices at any time without notice. The price applied to a given order is the one shown at the time the order is confirmed.

Promotions and discounts

Where discounts or promotions apply, the crossed-out price shown on the Site corresponds to the lowest price applied to the product in the 30 days preceding the start of the promotion, in accordance with the Omnibus Directive (EU) 2019/2161, implemented in Italy by Legislative Decree 26/2023.

Art. 5 – Order Procedure and Conclusion of the Contract

To make a purchase on the Site, the Customer must:

1. select the desired products and add them to the cart;
2. review the order summary (products, quantities, prices, shipping costs);
3. enter shipping and billing details;
4. select a payment method;
5. read and accept these Terms and Conditions by checking the relevant box;
6. confirm the order by clicking the “Buy” / “Confirm order” button.

The Customer will receive an order confirmation email at the address provided, containing a summary of the products purchased, the total price, shipping details, and a copy of these Terms. This email constitutes confirmation that the contract has been concluded.

Kicking Donkey reserves the right to refuse an order in the event of: unavailable products, obvious errors in the price shown on the Site, failure to authorize payment, or suspected fraudulent purchase. The Customer will be notified promptly, and any amount charged will be refunded in full.

For custom products, the contract is considered concluded only once Kicking Donkey has sent the Customer a specific confirmation including the agreed dimensions and specifications.

Art. 6 – Payment Methods

Kicking Donkey accepts the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express) via a secure gateway;
• PayPal;
• Bank transfer, with the order processed once payment is received.

Payment must be made in full at the time of order, except for made-to-measure products, for which a deposit of (usually) 10€ (unless otherwise indicated to the customer) may be requested at the time of order, with the balance due before shipping.

All transactions are protected by SSL encryption technology. Kicking Donkey does not store the Customer’s credit card details, as processing is handled entirely through the payment provider’s PCI-DSS certified systems.

In the event of non-payment or an unauthorized chargeback, Kicking Donkey reserves the right to cancel the order and to take appropriate legal action to recover the amount owed.

Art. 7 – Shipping and Delivery

7.1 – Preparation and shipping times

For in-stock products, the order is prepared within 1 to 3 business days after payment is confirmed. For custom or made-to-measure products, production times are shown on the product page and confirmed at the time of order.

Estimated delivery times, calculated from the shipping date, are:

• Italy: 1 to 3 business days
• Europe: 5 to 10 business days
• Rest of the world: 10 to 20 business days (where available)

Delivery times are estimates and may vary due to seasonal peaks, carrier strikes, or force majeure events. Kicking Donkey is not responsible for delays caused by the courier or by customs procedures.

7.2 – Couriers and tracking

Shipments are handled by selected couriers, GLS / DHL. Once the order ships, the Customer receives an email with a tracking number to follow the delivery.

7.3 – Failed delivery

If delivery fails because the recipient is not present, the courier will leave a notice for pickup at the depot or for delivery to be rescheduled. If the package is not collected within the courier’s deadlines and is returned to Kicking Donkey, the cost of reshipping will be the Customer’s responsibility.

7.4 – Checking the goods on delivery

The Customer is asked to check that the packaging is intact at the time of delivery. If there is visible damage, it is advisable to sign for the parcel noting “subject to inspection” and to report the issue to Kicking Donkey within 24 hours of receipt, sending supporting photos to kickingdonkeybags@gmail.com.

7.5 – Delivery areas

Kicking Donkey ships to Italy (including the major islands), the European Union, and other countries indicated among the shipping options at checkout. Any geographic restrictions are shown in the cart before the order is completed.

Art. 8 – Right of Withdrawal

8.1 – Right and time limits

Pursuant to Articles 52 et seq. of the Consumer Code (Legislative Decree 206/2005), the Consumer has the right to withdraw from the contract without giving any reason within 14 days from the date on which the Consumer, or a third party other than the courier designated by the Consumer, takes physical possession of the products.

8.2 – Exclusions from the right of withdrawal

Please note: pursuant to Art. 59 of the Consumer Code, the right of withdrawal does not apply to:

• custom or made-to-measure products created according to the Customer’s specifications (e.g. custom bikepacking bags with personalized dimensions, colors, and configurations);
• sealed products not suitable for return for hygiene reasons, once opened after delivery.

Kicking Donkey indicates on each product page whether the item falls into the category of custom products for which withdrawal is excluded. The Customer is clearly informed before completing the order.

8.3 – How to exercise the right of withdrawal

To exercise the right of withdrawal, the Customer may:

• send an explicit statement to kickingdonkeybags@gmail.com, indicating the order number, the product, and the intention to withdraw; or
• use the standard withdrawal form provided on this page.

The communication must be sent within 14 days of receiving the product. Kicking Donkey will send the Customer confirmation of receipt of the withdrawal request.

8.4 – Returning the product

After notifying withdrawal, the Customer must ship the products back to Kicking Donkey within 14 days of the withdrawal notice, to the address that will be provided by email. Return shipping costs are the Customer’s responsibility, unless Kicking Donkey states otherwise.

Products must be returned in the same condition in which they were received: undamaged, unused, and in their original packaging. Kicking Donkey reserves the right to reduce the refund in proportion to any decrease in the value of the product caused by handling beyond what is necessary to establish its nature, characteristics, and function.

8.5 – Refund

Kicking Donkey will refund the Customer all payments received, including the original shipping costs (except for any additional costs chosen by the Customer for a delivery method other than the least expensive standard option offered), within 14 days of receiving the returned products or of proof that the Customer has shipped them, whichever comes first.

The refund will be made using the same payment method used for the original purchase, unless otherwise agreed and provided this does not result in additional costs for the Consumer.

Standard Withdrawal Form

(Complete the form on this page with the following details, only if you wish to withdraw from the contract)

• Addressee: Kicking Donkey – IMPRESA MALANDRINO SNC, STRADA BASSA DE MAJ 282 – 43011 BUSSETO (PR), Italy
• I/we hereby give notice that I/we withdraw from my/our contract of sale of the following goods / for the following service:
• Ordered on / received on:
• Name of consumer(s):
• Address of consumer(s):
• Date:

Art. 9 – Legal Warranty of Conformity

Pursuant to Articles 128 et seq. of the Consumer Code, all products sold by Kicking Donkey to Consumers are covered by a 2 year legal warranty of conformity from the date of delivery.

The seller is liable for any lack of conformity existing at the time of delivery of the goods. For defects that appear within 12 months of delivery, it is presumed that they already existed at the time of delivery, unless this is incompatible with the nature of the goods or proven otherwise.

In the event of a lack of conformity, the Consumer is entitled to request, in order of preference:

1. repair of the goods;
2. replacement of the goods;
3. a proportionate reduction in price;
4. termination of the contract with a full refund.

The legal warranty does not cover damage resulting from improper use, normal wear and tear, accidents, unauthorized modifications, or inadequate maintenance.

To report a defect, the Customer must contact Kicking Donkey at kickingdonkeybags@gmail.com, providing a description of the problem and, where possible, supporting photographs.

Art. 10 – Custom and Made-to-Measure Products

A significant part of Kicking Donkey’s catalog consists of bikepacking bags made to measure according to the Customer’s specifications (frame, dimensions, fabric color, special configurations). For these products, the following specific conditions apply:

• Confirmation of measurements: the Customer is responsible for the accuracy of the measurements provided. Kicking Donkey is not liable for products that do not fit correctly due to incorrect measurements supplied by the Customer.
• Deposit: for custom products, a non-refundable deposit may be requested at the time the order is confirmed.
• Production times: shown on the product page and confirmed by email. Times may vary depending on the manufacturer’s workload.
• Right of withdrawal excluded: products made to measure according to the Customer’s specifications are expressly excluded from the right of withdrawal pursuant to Art. 59, paragraph 1, letter c) of the Consumer Code.
• Manufacturing defects: in the event of faults or defects attributable to workmanship (not to measurements supplied by the Customer), Kicking Donkey will repair or replace the product.

Art. 11 – Intellectual Property

All content on the Site, including text, images, photographs, logos, graphics, videos, design, and source code, is owned by Kicking Donkey or licensed to it by third parties with the relevant rights, and is protected under Italian and European copyright and intellectual property law.

Any reproduction, distribution, modification, or commercial use of such content without Kicking Donkey’s express written permission is prohibited. Partial reproduction for private, non-commercial purposes is permitted, provided the source is credited.

The Kicking Donkey trademark, logo, and associated trade names are registered trademarks or trademarks pending registration. Any unauthorized use of them is expressly prohibited.

Art. 12 – Limitation of Liability

Kicking Donkey will not be liable for indirect or consequential damages, or for loss of profit, arising from the purchase or use of the products, to the extent permitted by applicable law and without prejudice to the Consumer’s mandatory rights under the Consumer Code.

Kicking Donkey does not guarantee that the Site will always be accessible without interruption, or that it will be free of technical errors. It is not liable for damages resulting from use of the Site or from temporary inability to access it.

In any case, Kicking Donkey’s liability toward the Customer shall not exceed the value of the individual order to which the dispute relates.

Art. 13 – Processing of Personal Data

Kicking Donkey processes its Customers’ personal data in accordance with EU Regulation 2016/679 (GDPR) and Italian data protection law.

Data provided by the Customer when making a purchase (name, surname, address, email, payment details) is processed exclusively for the following purposes:

• performance of the purchase contract and order management;
• fulfillment of mandatory tax and accounting obligations;
• after-sales support and complaint handling;
• sending commercial communications and newsletters, subject to the Customer’s explicit consent.

The Customer has the right to access, correct, and delete their data, to restrict its processing, and to object to its processing, pursuant to Articles 15 to 22 of the GDPR, by sending a request to kickingdonkeybags@gmail.com.

For complete information on how and why data is processed, please refer to the Privacy Policy available on the Site.

Art. 14 – Cookies

The Site uses technical cookies necessary for its operation, as well as, subject to user consent, analytics and profiling cookies. For detailed information on the use of cookies and how to manage preferences, please refer to the Site’s Cookie Policy.

Art. 15 – Product Safety

Kicking Donkey is committed to selling only products that comply with applicable product safety regulations, including EU Regulation 2023/988 (GPSR, General Product Safety Regulation), in force since December 13, 2024.

The bikepacking bags and accessories sold on the Site are designed and made using selected materials in compliance with applicable quality and safety standards.

In the event of defective or potentially dangerous products, Kicking Donkey will promptly notify the Customer and initiate the recall or replacement procedures required by law.

Art. 16 – Complaints and Customer Support

For any request, question, or complaint, the Customer may contact Kicking Donkey via:

• Email: kickingdonkeybags@gmail.com
• Contact form: available on the Site’s Contact page

Kicking Donkey undertakes to respond to every complaint within 15 business days of receipt.

Art. 17 – Dispute Resolution

In the event of disputes relating to the purchase of products on the Site, the Customer is invited to first contact Kicking Donkey to attempt an amicable resolution.

If no agreement is reached, the Consumer may turn to an alternative dispute resolution (ADR) body. In Italy, relevant bodies include:

• the Conciliatore BancarioFinanziario (Banking and Financial Ombudsman) for disputes relating to payments;
• ADR bodies listed in the register kept by the Ministry of Enterprises and Made in Italy (MIMIT);
• local Chambers of Commerce, which offer mediation and conciliation services.

Please note: the European ODR platform for online dispute resolution was permanently shut down on March 20, 2025, pursuant to EU Regulation 2024/3228. It is therefore no longer possible to file complaints through that platform.

In dealings with Consumers, Italian law applies. The competent court for disputes with Consumers is that of the Consumer’s place of residence or domicile, pursuant to Art. 66-bis of the Consumer Code. For B2B disputes, the parties agree that the competent court is that of Reggio Emilia.

Art. 18 – Applicable Law

These Terms and Conditions are governed by Italian law, in particular by Legislative Decree 206/2005 (Consumer Code), Legislative Decree 70/2003 (Electronic Commerce), and the Italian Civil Code.

For Consumers residing in other EU member states, these terms do not affect the application of mandatory consumer protection provisions under the law of the Consumer’s country of residence.

Art. 19 – Changes to the Terms and Conditions

Kicking Donkey reserves the right to change these Terms at any time, providing notice via the Site and, where possible, by email to registered Customers. Changes do not apply to orders already confirmed before the new conditions are published.

The Customer is advised to check this page periodically for any updates. The date of the last revision is shown at the top of the document.

Art. 20 – Severability Clause

Should one or more clauses of these Terms be found null or unenforceable under applicable law, the remaining clauses will continue to have full effect. The null or unenforceable clause will be replaced, where possible, with a valid clause that comes as close as possible to the original clause’s economic intent.

© 2026 Kicking Donkey – IMPRESA MALANDRINO SNC – All rights reserved.

This document was last updated on 25/05/2026. For questions about these Terms, please write to kickingdonkeybags@gmail.com.

Kicking Donkey Bags Return Form

You have 14 days from receiving your order to request a return, with no need to give a reason.

Return shipping costs are your responsibility and vary depending on the destination: 10€ for Italy, while for Europe and the rest of the world we will let you know the exact amount. You can return one or more items from the same order, as you prefer. However, we ask that you send items back in the same condition in which you received them: undamaged, unused, with original packaging, tags, manuals, and all accessories included. Otherwise, we reserve the right to refuse the return.

Please note that we only handle returns for purchases made directly on our site. If you purchased a Kicking Donkey product from a retailer, please contact them directly.

If you would like to exchange a product, we will proceed with a replacement, and shipping costs (for both the returned item and the new replacement item) are your responsibility.

How to make a return

Fill out the form on this page with all the requested details.
You will receive a confirmation by email, and we will then get back to you with the next steps, including the GLS shipping cost, or you can arrange a courier of your choice at your own expense.
If you have any questions or issues during the process, our customer service team is available to help.

Custom and made-to-measure products

A significant part of the Kicking Donkey catalog consists of bikepacking bags made to measure according to your specifications: frame, dimensions, fabric color, and special configurations. Different conditions apply to these products.

Measurements: you are responsible for the accuracy of the measurements you provide us. We cannot be held responsible for products that do not fit your setup correctly due to incorrect information.
Deposit: for custom products, a non-refundable deposit is required at the time the order is confirmed.
Production times: shown on the product page and confirmed by email. They may vary depending on the manufacturer’s workload.
Right of withdrawal: products made to measure according to your specifications are expressly excluded from the right of withdrawal, pursuant to Art. 59, paragraph 1, letter c) of the Consumer Code.
Manufacturing defects: if the product has faults or defects attributable to workmanship, and not to the measurements you provided, we will repair or replace it at no additional cost to you.